Here are some conversations that actually happened between help desk people and their customers.
Customer: 'You've got to fix my computer. I urgently need to print a document, but the computer won't boot properly.'
Tech Support: 'What does it say?'
Customer: 'Something about an error and non-system disk.'
Tech Support: 'Look at your machine. Is there a floppy inside?'
Customer: 'No, but there's a sticker saying there's an Intel inside.'
Tech Support: 'Just call us back if there's a problem. We're open 24 hours.'
Customer: 'Is that Eastern time?'
Tech Support: 'Ok, now click your left mouse button.'
Customer: (silence) 'But I only have one mouse.'
Customer: 'Excuse me can I use this disk? It has a hole in it.
Tech Support: 'Do you have 3 1/2 inch diskettes?'
Customer: 'No, I only have 3 of them.'
Tech Support: 'I need you to right-click on the Open Desktop.'
Customer: 'Ok.'
Tech Support: 'Did you get a pop-up menu?'
Customer: 'No.'
Tech Support: 'Ok. Right click again. Do you see a pop-up menu?'
Customer: 'No.'
Tech Support: 'Ok, sir. Can you tell me what you have done up until this point?'
Customer: 'Sure, you told me to write 'click' and I wrote 'click'.'
Customer: 'Now what do I do?'
Tech Support: 'What is the prompt on the screen?'
Customer: 'It's asking for 'Enter Your Last Name.''
Tech Support: 'Ok, so type in your last name.'
Customer: 'How do you spell that?'
Customer: 'I received the software update you sent, but I am still getting the same error message.'
Tech Support: 'Did you install the update?'
Customer: 'No. Oh, am I supposed to install it to get it to work?'
|
|
