Customer: I don't have a '7' key.
Support: It's between the '6' and '8' key.
Customer: I don't have a '7' key.
Support: Do you see the '1' key?
Customer: Yes.
Support: What's to the right of that?
Customer: '2'
Support: And further right?
Customer: '3', '4', '5', '6'
Support: What's the next key?
Customer: '8'
Support: It should be to the left of the '8'
Customer: Oh, that '7' key?

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