Customer: 'I'm having a problem installing your software. I've got a fairly old computer, and when I type 'INSTALL', all it says is 'Bad command or file name'.'
Tech Support: 'Ok, check the directory of the A: drive - go to A:/ and type 'dir'.'
Customer: reads off a list of file names, including 'INSTALL.EXE'.
Tech Support: 'All right, the correct file is there. Type 'INSTALL' again.'
Customer: 'Ok.' (pause) 'Still says 'Bad command or file name'.'
Tech Support: 'Hmmm. The file's there in the correct place - it can't help but do something. Are you sure you're typing I-N-S-T-A-L-L and hitting the Enter key?'
Customer: 'Yes, let me try it again.' (pause) 'Nope, still 'Bad command or file name'.'
Tech Support: (now really confused) 'Are you sure you're typing I-N-S-T-A-L-L and hitting the key that says 'Enter'?'
Customer: 'Well, yeah. Although my 'N' key is stuck, so I'm using the 'M' key... does that matter?'
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